Any and all returns must in new condition, unopened in original packaging with all parts and pieces originally shipped. Return shipping package must be packed tight, not to allow damage to product or packaging. All returns will be charged a minimum of 30% of original purchase price to cover shipping to buyer and return shipping will be added if not covered by buyer.

We are a small veteran owned business and only recover cost of returns.

Thank you for your understanding.

— ZZem Screw


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-returnable Items

Gift cards


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO Box 4303 Sparks Nevada US 89432.


To return your product, you should mail your product to: PO Box 4303 Sparks Nevada US 89432

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.